Remote Control Kill : "Legal" Destruction of Personal property

Spectrum/Charter Internet Provider Negligence

The following will include Proof of statement. For a copy of complete full recorded conversations, email

This topic is a continuance from the previous page

Spectrum Representatives claimed that Arris told them to do it, and that I ought to pursue Arris for fault and damage to my hardware (do we even wonder if a murderer can get away with murder by stating someone else told them to do it?This is a ridiculous claim altogether)

When spectrum failed to make right their wrong I began to publish the issue.

Puco was contacted December 1, 2017 Case: KHEN113017OR

FCC was contact December 2, 2017 FCC Ticket No. 2077867

December 3, 2017 upload conversation to YouTube

After the video was censored, I upload the recorded Spectrum conversations again on December 13, 2017

January 14, 2018 I contacted Jamie at ConsumerAffairsmembers@consumeraffairs.com14 jan. at 06:01
January 27, 2018 I posted the issue on #1177451

February 1, 2018 Motorola responded concerning Incident # 27750 and #180202-010823
I also promptly filed a claim with spectrum, claim ticket #26135861

Other claims were made with FTC reference number: #92612426

Ohio Attorney General complaint reference number is: WK000088855
FCC New Ticket No. 2228714

Video not playing? We can thank monopoly ATandT Internet for scalping the bandwidth. Sorry for the inconvenience. Download video instead.

It's pretty clear that Spectrum is stating that Arris told them to "push" whatever it was (ie. update, firmware, eavesdropping hack, ip redirect manipulation, etc.)But it is clear that Spectrum are blaming Arris in these recordings, correct?

Below is a recording FROM ARRIS THEMSELVES:

Video not playing? We can thank monopoly ATandT Internet for scalping the bandwidth. Sorry for the inconvenience. Download video instead.


My Modem is a Motorola, and is pre-arris buyout as stated by arris themselves!

This action is actually MUCH MORE than just hacking a modem and destroying somebody else's property!

This website is developed in regards to the unprovoked blacklisting, hacking/tampering, and termination of personal property caused by Spectrum. Herein Spectrum is used interchangeably for all it's other names, including Spectrum, a.k.a Time Warner, a.k.a Charter Group, a.k.a. Road Runner, a.k.a. Bright House, and any other name that the monopoly may be using. Spectrum call for service activation, call log (855) 202-0960,Incoming, 11/20/2017 02:23 PM,00:00:26

Spectrum service was stopped on November 29, 2017
Spectrum BRICKED my personal property AND ADMITTED TO IT~! Recorded conversations (see below)
*See Call logs at bottom of this page

Spectrum on day one of service, added THEIR modem to 3 blacklists thereby availing only tainted "service". In an effort to solve the problem, the spectrum agent and myself tried my personal modem (a Motorola modem), it worked fine for the few hours it was up until Spectrum decided to "push firmware" into my modem (the wrong firmware) thereby bricking (rendering my property completely broken and unusable).

The internet monopolies censored the bejesus out of the ability to keep the recordings on mainstream sites. Alternative recordings are contained at the bottom of this page.

Despite that I have recorded all the calls and already filed formal complaints, in came the bills and then promptly came the calls from collections agencies (yes, plural!)

Even if Spectrum's second excuse or statement is to be believed (that arris told them to do it), Arris adamantly refute the Spectrum Claim altogether.
Arris states NO UPDATES AVAILABLE (even for their model modem)

Play Arris Statement vs Spectrum Claims This Web-page is commenced on January 10, 2018 and is not yet complete. Yet look what happened after I filed my complaints (seen below, and now I get collections calls daily from more than one collections agency even though I've received no service and no product!). Timeline of "Service" with Spectrum (November 2017), then I file with a slew of "consumer protection agencies" throughout November / December of the same year, and by January I'm receiving collections notices when in fact Spectrum owes me!

Visiting Arris' Website shows they are telling the truth
The following is found on Arris' Website for their modem.
Arris Website - No Drivers or UpdatesArris Website - No Drivers or Updates

But enough of this Spectrum blaming Arris farce because....

I DON'T EVEN OWN AN ARRIS MODEM in the first place!

The Spectrum admissions might serve some other modem owner, perhaps someone that owns an Arris Modem!

My Motorola modem series was designed and developed PRIOR TO ARRIS' buyout of the Motorola line modem and contained at least a couple of features that the Arris modem does not contain, those features are not to be mis-construed as "bugs", as the Spectrum Agent made reference to. Those features are:

1.) The ability to reboot the modem (this is a "bug" according to spectrum)
2.) The ability to flash the modem back to factory condition (removing this feature traps the owner to the whims of the upstream, our embedded IP providers, aka our weakest link)
There were physical differences between the modems also.
Here is what the Arris modem looks like (click to enlarge):
Arris Modem 1st photoArris Modem Arris Modem 2nd photoArris Modem

This is what my MOTOROLA modem looks like (click to expand):

Motorola Modem 1st photoView 1 of my modem Motorola photo 2View 2 of my modem

The software contained in each of the modems is markedly different also

The Arris modem hasn't any useful features aside from being a simple stripped-down version of my modem, it was merely an intermediary device that allowed no user control.

This is what my Motorola modem's software looked like before the damaging actions caused by Spectrum:

My modem's software before hackThis is my modem's software before the Spectrum Hack, Photo 1

My modem's software before hack 2This photo shows both features eliminated by Spectrum Tampering
Spectrum acknowledge that they removed these features from my PERSONAL property without my consent, then they profess that it was Arris software that was involved, then they blame Arris for telling them to do it!~
Yet even if I HAD an Arris modem, I am highly upset that these monopoly-types can feel so righteous in hacking other property that they do not own. Can they manipulate an entire community to suddenly need to replace modems and thereby increase the sales for a friend at Best Buy (as an example)?
If they can do it to my modem (which isn't running some fly-by-night software, it's BSD and LINUX that they hacked through; that in itself is very disturbing to know now due to another somewhat related past issue).

Rather than offering to remedy the situation, the arrogant monopoly sends 5 different bills in less than 3 weeks (with 5 different amounts)

How do we get so many different priced bills all in the same month? *profiteering for no service and no product

Below are the myriad of bills that the monopoly responded with (as opposed to a humane apology letter).

Notice the prices are all over the place, and that their expectations for profit are for NON-service (*The same day that the monopoly's modem arrived in the mail is the same day that I called to inquire how I was summarily added to three blacklists instantaneously without cause or justification whatsoever and that I would try my modem and see if that changes anything, otherwise I need to cancel because your (spectrum) service would not be good for me (or anyone summarily added to a secret blacklist).

The blacklists affect most search engines from wanting to count my server's websites. Being on a blacklist is damaging to anyone, whether business or private (I started a website years ago when spectrum was using a different alias, that being Time Warner. Adding people to blacklists are apparently accomplished without the Nation's Judiciary, monopoly is the intermediary, and by all counts, were at one time illegal).

There had been no service received, but in came the odd bills
November 20, 2017 - $89.97 1st bill for no service or product1st bill for no service or product

Later in the week came another bill with a different price

I even already filed with the FCC, consumer affairs, and many others!

November 26, 2017 - $94.482nd bill for no service or product; different price now 2nd bill; different price
then another, with yet another price
December 1, 2017 - $122.973rd bill for no service or product 3rd bill; another price
And still another bill for yet another amount
December 19, 2017 - $167.964th bill for no service or product 4th bill and yet another price
8 days later I am threatened for non-PAYMENT (even though there had been less hours used than one has digits on their hand; that which ended with negative impact i.e. 3 illegal unwarranted blacklists against the IP address from Spectrum AND later the hacking and/or destroying of my personal modem)
Delinquent Account (!)December 27, 2017"Threat of Delinquent (profiteering?)
5th bill for no service and no product Spectrum insist on blaming Arris (Arris told us to do it)
January 2, 2018 - $83.97Spectrum ProfiteeringSpectrum persists in antagonizing arogantly, they know there's no longer any consumer protections

Keep in mind that I've thus far not received any of my end of our agreement!
The very same day the spectrum modem arrived I am recorded as saying to the spectrum agent over the phone that if we can't remedy the faulty blacklisting which they arbitrarily added me to (3 blacklists), then I'll have to cancel their service, there's nothing I can do with the state in which the internet was being delivered to me.

There is actually another strangely similar incident that occurred years prior to Time Warner having changed its name to Spectrum. The account I started writing years ago is in it's virtually pristine nature in which I left it, and recorded for anyone that wants to read more into how blacklisting is an unprovoked attack and causes obvious damage against the person or group in which it is directed against:

Again, Arris did not even make my modem, nor did they do what Spectrum/Charter evolved to claiming, that Arris told them to do it.

Due to upstream monopoly manipulation it is regretted that these pages must be split so often. However if I don't split the pages to a shorter length you would invariably find that the page never loads (out of sight out of mind).

More of this topic?